Refund policy

Returns & Refunds Policy

At Sins & Sleeves, we want you to love what you wear.

Every T-shirt is printed to order, helping us create our designs without holding unnecessary stock. We take care with every order, but we understand that sometimes things don't work out.

Here's everything you need to know about returns, exchanges and refunds.

Changed your mind?

No problem.

You have 14 days from the day you receive your order to let us know you'd like to return an item.

Once you've told us, you'll have a further 14 days to send it back.

To be eligible for a full refund, your T-shirt should be returned unworn (apart from trying it on), unwashed and in its original condition.

You can try your T-shirt on to check the fit, just as you would in a shop. If an item has been handled beyond what's reasonably necessary to inspect it, we may make a deduction from the refund to reflect any reduction in its value.

How to request a return

Please email sinsandsleeves@gmail.com with:

Your order number
The item you'd like to return
A short message letting us know you'd like to cancel or return your order

You don't need to provide a reason for changing your mind.

We'll reply with return instructions and the appropriate return address.

Please don't send items back without first contacting us, as we need to make sure your return reaches the correct address.

Return postage

For change-of-mind returns, customers are responsible for the cost of return postage.

We recommend using a tracked delivery service and keeping proof of postage.

If your item is faulty, damaged or incorrect, we'll cover reasonable return postage costs where a return is required.

Refunds

Once we've received your return, we'll check the item and process your refund.

For returns under your statutory cancellation rights, we'll issue your refund within 14 days of receiving the returned goods or receiving evidence that you've sent them back, whichever is earlier.

Refunds will be made to your original payment method.

Where you cancel your entire order under your statutory cancellation rights, we'll also refund the original standard delivery charge. If you selected a more expensive delivery option, we'll only refund up to the cost of our standard delivery service.

Please note that your payment provider may take additional time to make the refund visible in your account.

Faulty, damaged or incorrect items

Something not right? We'll help put it right.

If your T-shirt arrives damaged, faulty or isn't what you ordered, please contact us as soon as possible at sinsandsleeves@gmail.com.

Where possible, include your order number and clear photographs showing the issue. This will help us investigate it quickly with our printing partner.

We'll arrange an appropriate remedy, such as a replacement or refund, in accordance with your statutory consumer rights.

Your legal rights aren't affected by our standard returns window.

Exchanges

Because our products are printed to order, we don't currently offer direct exchanges for changes of size, colour or preference.

If you need a different size, you can return your original item in accordance with this policy and place a new order.

If we've sent you the wrong item or there's a fault, please contact us and we'll help resolve it.

Order cancellations

We begin processing orders promptly so that your T-shirts can be printed and dispatched.

If you've made a mistake or would like to cancel an order before dispatch, please email us as soon as possible.

We'll do our best to stop production or dispatch where we can.

If your order has already entered production or been dispatched, you can still exercise your applicable statutory cancellation rights, including the right to cancel eligible orders within 14 days of receiving them.

Personalised products

If we offer products that are individually personalised or made to your unique specifications, those products may be excluded from the standard change-of-mind cancellation rights.

Any such exclusion will be clearly explained before purchase.

This does not affect your rights if an item is faulty, damaged or not as described.